Reference

What You Agree To When You Use prio

These terms set out your rights and responsibilities when you hold a prio account, make deposits through bKash, Nagad or Rocket, and access any part of the platform. Access depends on your local law and eligible region — read this before you start.

Account conduct rulesDeposit and withdrawal conditionsbKash, Nagad, Rocket payment termsSuspension and closure rightsJurisdiction and eligibility

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HOW WE HANDLE THIS

Account Security and Terms Compliance

We enforce these terms consistently because they protect your account balance as much as ours. Here is how we handle the four areas that matter most to you.

Wallet Verification

Your bKash, Nagad or Rocket number is checked against your account name before every withdrawal. This stops third-party withdrawals and keeps your balance yours.

Account Security

Login sessions are protected by OTP sent to your registered mobile. If you switch devices, the OTP re-triggers automatically — your session does not carry over without it.

Terms Update Notice

When we update these terms, a notice appears in your account dashboard before the change takes effect. You always see what changed and when it applies.

Dispute Resolution

If you believe a term has been applied incorrectly to your account, raise it through live chat with your transaction reference. We review and respond with a written outcome.

Core Rules That Govern Your Account

prio Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account means you accept these terms in full. You must provide accurate details at registration — your name, phone number and wallet ID must match what your bKash, Nagad or Rocket account shows. We use that match to verify withdrawals, so any mismatch delays

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your payout request until resolved through account support. One account per person. If we detect duplicate registrations linked to the same wallet number or device, both accounts may be suspended while we review. We do not penalise honest mistakes — contact support and we will work
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through it with you. Deposits made via bKash, Nagad or Rocket are credited once the transaction reference clears on our end. We do not control how long your wallet provider takes to confirm, but we credit your account balance as soon as the reference posts to
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us. Withdrawal requests follow a verification step: we check your wallet name against your registration details before releasing funds. We may update these terms when platform rules or payment processes change. When we do, we post a notice inside your account dashboard. Continued use after that
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notice counts as acceptance. If any section of these terms conflicts with local law in Bangladesh, local law applies and that section does not bind you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT PATHS

How to Reach Us About These Terms

Questions about a specific clause, a suspended account or a payment dispute go through these channels. Give your registered phone number and the bKash, Nagad or Rocket transaction reference when you write — it cuts the back-and-forth.

Common Questions About prio Terms

These are the questions we hear most often about account terms, eligibility and payment conditions. If yours is not here, live chat or email will get you a direct answer.

Eligibility depends on your local law and the region you access from. We cannot confirm availability for every location — check whether online account access is permitted where you are.

Your withdrawal request will be held until we verify the mismatch. Contact support with both names and a transaction reference and we resolve it from there.

One account per device is the rule. Multiple accounts on the same device trigger a review. Each person must register on their own device with their own wallet number.

A notice appears inside your account dashboard before any change takes effect. We do not make retroactive changes — your existing account balance is never affected by a new clause applied backwards.

Using false registration details, sharing account access, or attempting to deposit from a wallet not registered to you are the most common breaches. We notify you before any suspension where possible.

We may suspend immediately if we detect fraud or a security risk. In all other cases we contact you first. Any remaining wallet balance is returned after the review concludes.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use prio

Account Security and Terms Compliance

Wallet Verification

Account Security

Terms Update Notice

Dispute Resolution

How to Reach Us About These Terms

Common Questions About prio Terms

01 Do these terms apply differently depending on where I am in Bangladesh?

02 What happens if my bKash name does not match my account registration?

03 Can I have accounts for different family members on the same phone?

04 How will I know if the terms have changed?

05 What counts as a breach of these terms?

06 Can prio close my account without warning?

Terms & Conditions

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